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The Webmaster Dictionary
Service Level Agreement (SLA) |
A contract between a network service provider and a customer that specifies the services the network service provider will furnish.Services SLAs may specify often include the percentage of time services will be available; number of user that can be served simultaneously; help-desk response time; and statistics to be provided.ISPs often provide SLAs for it customers..
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| Semi Related Terms: 222 CLICK HERE TO VIEW |
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